I had a mixed experience at the Grand Durmaz Hotel. The location was excellent for accessing key attractions in Istanbul, which I appreciated. However, I encountered issues with the room's condition and some service shortcomings. The breakfast was quite decent, but my overall stay didn’t meet my expectations.
Rooms
6.0
The room was cramped, and some amenities didn't work well. the bathroom felt especially small and uncomfortable.
Service
5.0
While some staff were friendly, there were non-responsive moments at the reception when I needed assistance.
Location
8.0
I loved the central location. it was easy to walk to many attractions and close to public transport.
Dining
7.0
Breakfast offered a nice variety, but the dining experience could be improved. certain options were a bit lacking in quality.
Facilities
5.0
The hotel had limited facilities beyond breakfast service. the lack of a good restaurant for lunch or dinner was disappointing.
Dominic
United Kingdom,
January
2025
7.2/10
My stay at the Grand Durmaz Hotel was quite a mixed bag. The location was fantastic, being close to the Aksaray tram station and within walking distance to major attractions, which made exploring Istanbul easy! However, the service left much to be desired, especially following a rude encounter with the manager. The rooms were small and didn't quite meet my expectations for comfort. I appreciated the variety at breakfast, but the overall experience was tainted by confrontational staff. 😟
Rooms
5.0
The room I stayed in was small and cramped, making it difficult to move around comfortably. There was limited light, and the bathroom had its issues too.
Service
5.0
Unfortunately, the service was poor, particularly from management. I encountered rude behaviors that made my stay unpleasant, despite some staff being friendly.
Location
9.0
The hotel's location is stellar! It's near the Aksaray tram station, allowing easy access to many key attractions in the city. I loved how central it was.
Dining
7.0
Breakfast offered a decent variety with traditional Turkish options. However, I wished for a bit more selection beyond typical fare.
Facilities
5.0
Facilities were quite basic, lacking additional amenities that I'd expect for a hotel. The absence of a proper restaurant beyond breakfast was a letdown.
Oliver
United Kingdom,
December
2024
5.4/10
I found the Grand Durmaz Hotel to have a great location near the Aksaray tram station, which made exploring Istanbul quite easy. However, my experience was marred by issues like a faulty intercom in my room and inadequate customer support when I raised maintenance concerns. Additionally, the narrow road outside made transport pickups inconvenient, and I struggled with cramped bathroom space during my stay.
Rooms
6.0
While the room was compact and generally clean, it felt quite cramped, especially with the luggage. I faced minor issues like a non-functional intercom, which wasn't fixed during my stay.
Service
5.0
Unfortunately, the service was lacking. I encountered unresponsive staff, especially when I needed help with my room's issues. The manager’s demeanor was also quite rude, which made me feel uncomfortable.
Location
8.0
The location near the Aksaray tram station was excellent for accessing central attractions in Istanbul. I appreciated being within walking distance of shops and local eateries, though the road was too narrow for vehicle access.
Dining
7.0
The breakfast provided varied options and was enjoyable, but there were no restaurant facilities for lunch or dinner, which was disappointing. The dining areas were nice, but the overall food service could improve.
Facilities
5.0
Facilities were limited, with just a spa center available. I would have liked more amenities, as my experience felt subdued due to the lack of variety beyond basic offerings.
Christopher
United Kingdom,
November
2024
6.8/10
During my stay at the Grand Durmaz Hotel in Istanbul, I appreciated the convenient location near the Aksaray tram station, which made it easy to access major attractions. However, my experience was marred by rude service and extremely cramped room conditions, which left me feeling uncomfortable. The breakfast options were decent, but the overall value for money did not meet my expectations. Overall, I wouldn't recommend staying here. 😔
Rooms
5.0
The rooms were very small and poorly laid out, making it hard to move around with luggage. The bathroom was cramped and not very clean.
Service
5.0
Service was lacking; staff were rude and unresponsive, making even simple requests a hassle.
Location
6.0
The hotel's location is its strongest asset, situated close to public transport and a short walk to key attractions.
Dining
6.0
Breakfast had a good variety, but the options were repetitive and not very exciting.
Facilities
5.0
The hotel's facilities were minimal; there was a spa, but it seemed more of a sales push than a well-supported amenity.
Jimmy
United Kingdom,
November
2024
7.0/10
My stay at Grand Durmaz Hotel was a mixed bag. The hotel boasts a great location for exploring Istanbul, just a stone's throw from the Aksaray tram station. However, the service left much to be desired, as I encountered unfriendly staff and issues with room amenities. While the breakfast spread was decent, overall, I wouldn't consider this to be a comfortable or welcoming place for travelers.
Rooms
5.0
The room was cramped and had issues like a faulty washroom lock and an intercom that didn't work. Cleanliness was not always up to par, and I found the room layout quite tight.
Service
5.0
Customer support was non-responsive. I found the staff to be unhelpful, with one manager even being rude and demanding extra payment for minor things. It really impacted my feeling of safety as a guest.
Location
8.0
The location is perfect for sightseeing, with the tram station nearby making travel around the city really convenient. I loved being able to walk to major attractions like the Grand Bazaar.
Dining
6.0
Breakfast offered a variety of options, which I appreciated. However, the overall dining experience could use more variety, especially in hot food choices.
Facilities
5.0
While the hotel has some facilities like a spa, I didn't get a chance to utilize them fully. The overall lack of coordination in services was disappointing.
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